l44app Privacy Policy

1.1 Information You Provide Directly

Information you voluntarily provide when registering an account or using our services:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)
• Financial information such as bKash, Nagad, or Rocket number
• Transaction history and amounts

1.2 Automatically Collected Information

Information collected automatically when you visit our website:

• IP address and device information
• Browser type and operating system
• Pages visited and session duration
• Referral URL and click patterns
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive information about you from legitimate third-party providers. This collection of information is always carried out in compliance with applicable laws and regulations.

2.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Managing bonuses, promotional offers, and VIP benefits
• Delivering gaming services smoothly
• Providing customer support

2.2 Security and Compliance

• Preventing fraud and money laundering
• Ensuring account security
• Age verification (confirming 21+ age)
• Implementing responsible gaming policies
• Complying with regulatory requirements

2.3 Improvement and Communication

• Improving website functionality and user experience
• Sending relevant promotional information (subject to your consent)
• Sharing important platform-related updates
• Evaluating service quality and conducting research

3.1 Service Provider Partners

Information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These partners may only use the information for the purposes specified under their agreement.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or to comply with applicable law. In such cases, we will endeavour to notify you in advance where possible.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will provide you with appropriate notice before such a change and inform you of the new policy.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, security verification, and payment processes. These cookies cannot be disabled.

4.2 Functional and Analytics Cookies

Used to remember user preferences and analyse website traffic. This information helps us improve the quality of our services. You can control these cookies by changing your browser settings.

4.3 Cookie Controls

Most modern browsers provide options to manage cookies. You can block or delete cookies, though this may limit some functionality of the website. See your browser's help section to learn more.

5.1 Technical Security

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Database encryption — stored information is kept secure
• Firewall and intrusion detection systems
• Two-Factor Authentication option
• Regular security audits and vulnerability testing

5.2 Administrative Security

• Only authorised personnel can access the necessary information
• Regular privacy and security training for all staff
• Logging and monitoring of data access
• Strict confidentiality clauses in third-party agreements

5.3 Response to Data Breaches

If a data breach occurs and there is a risk that your rights may be affected, we will notify you and the relevant authorities as quickly as possible. We will take immediate steps to mitigate any damage.

6.1 Active Accounts

We retain your information for as long as your account remains active. This information is needed to provide services, ensure security, and meet legal obligations.

6.2 After Account Closure

Even after an account is closed or deactivated, we may retain information for a defined period as required by legal obligations, anti-money laundering regulations, and dispute resolution needs. Once that period expires, information is securely deleted or anonymised.

6.3 Transaction and Financial Information

Financial transaction information must be retained for a specified period as required by applicable laws and regulations. Records of transactions made via bKash, Nagad, Rocket, or bank transfer are included in this category.

7.1 Right to Know and Access

You have the right to know what information we collect and use about you. You can contact our support team at any time to request a copy of the information we hold about you.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can have it corrected. Most information can be changed directly from account settings; otherwise, please notify our support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to opt out of marketing communications, limit cookie use, or object to the processing of specific information. Contact our support team to make these requests.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat. We will respond to your request within 30 days. Requests are processed after identity verification.

8.1 Age Verification Policy

l44app strictly prohibits account registration and use of services by anyone under the age of 21. Age verification is mandatory during the registration process and we may request additional documentation in cases of doubt.

8.2 Discovery of a Minor's Information

If we become aware that a minor has opened an account using false information, that account will be immediately closed and the associated information will be deleted. Any parent or guardian may contact us regarding this matter.

9.1 Update Notifications

We may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email and clearly announce it on the website. The "Last Updated" date will always be shown at the top of this page.

9.2 Continued Use

If you continue to use our services after a revised policy is published, you will be considered to have agreed to the new policy. If you object to the new policy, please stop using the services and contact us.